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Guide 8 of 17 · Services

Book a 1:1 session

1:1 sessions are one-hour lessons with one of our instructors, over Discord or Google Meet. They're booked in a few clicks from your dashboard.

What you need: An available session: they come with the Pro and VIP plans, or for 50 credits.

Coaching is in English

1:1 sessions, video analyses and squad reviews are delivered in English (or Spanish, if you prefer).

The screenshots show the Spanish interface; the texts appear in the same order in your language.

  1. 1

    Open your services

    On your dashboard, under Quick Stats, press the 1:1 sessions card. You'll land on your service history, with everything you have available.

    Service history with the available services
  2. 2

    Press "Book" on your session

    Available 1:1 session with the Book button highlighted
  3. 3

    Choose instructor and day

    Select the instructor and then the day. The calendar starts tomorrow: bookings are made at least 24 hours in advance.

    Instructor and date selection
  4. 4

    Choose the time

    You'll see that instructor's free slots for that day. Each session lasts one hour.

    Available slots with one selected
  5. 5

    Choose a platform, leave a note and confirm

    Choose Discord or Google Meet and tell us what you play on; if it is PS5, enter your PSN ID: we will give you your instructor’s so you can add them before the lesson and share your screen. Under "Notes for the coach", tell them what you want to work on: that way they come prepared. Check the summary and press Confirm booking.

    Platform chosen, note for the coach and Confirm booking button

    When you confirm you receive a Google Calendar invitation with the date, the time and a backup Meet link. The session shows as "Scheduled" in your history.

Need to move or cancel it? From My classes you can ask for another time or cancel it yourself; we explain it in the guide Move or cancel a lesson. With at least 24 hours' notice you lose nothing; if you cancel with less than 24 hours' notice, you lose the session.
Be on time. Unless you have told us beforehand, we wait 10 minutes as a courtesy; after that, the lesson is forfeited. We are understanding and flexible, but only up to a point. If it's your instructor who is more than 10 minutes late or can't make it, you get the lesson back: we return the session or reschedule it with you.
Recording. We try to record the lesson whenever technical circumstances allow. If it is recorded, you will find it with your coach’s report in “My classes”, under “Past classes”, and we will email you.

Stuck?

Check the FAQ or write to us.