Help center

How can we help?

Step-by-step guides, with screenshots, for everything you can do on the website. And if you can't find your answer, we're one message away.

Getting started

Guide 1Create your accountSign up with Google or Discord and get to know your dashboard.

Guide 2Your improvement pathFour questions about your game and a first step to improve in Ultimate Team.

Guide 3Watch the videosHow the catalogue is organised and what you can watch with your plan.

Plans and payments

Guide 4What each plan includesFree, Basic, Pro and VIP: content, monthly services, Results Tracker, masterclass and Discord.

Guide 5Subscribe to a planCompare the plans and pay securely with Stripe.

Guide 6Manage or cancel your subscriptionChange your card, download invoices or cancel whenever you like.

Guide 7Use creditsPay only for what you use, with or without a subscription.

Services

Guide 8Book a 1:1 sessionChoose an instructor, a day and a time for your individual lesson.

Guide 9Move or cancel a lessonMove, cancel or propose your own time for your 1:1 sessions from "My classes".

Guide 10Request a video analysisSend a match and get a coach's analysis.

Guide 11Request a squad reviewA coach reviews your Ultimate Team squad and tells you what to change.

Guide 12Attend the monthly masterclassOne session a month with the coaches on Discord, live and with your questions.

Guide 13Use the Results TrackerUpload the screenshot of your matches and follow your stats.

Your account and help

Guide 14Join DiscordJoin the community and link your account.

Guide 15Chousita and Gravesen communitiesThe Comunidad Chousita gift, the subs roles and the Gravesen members.

Guide 16Your account and your settingsLanguage, notifications, signing out and deleting your account.

Guide 17Get helpFAQ, contact form and Discord.

Need anything else?

FAQThe most common questions, by topic and searchable.Write to usThrough the contact form. We reply within 24-48 business hours.DiscordAsk the team and the community on our server.